Frequently Asked Questions
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Q
What type of house is suitable for NoEntry?
A
NoEntry will protect properties approx. 2,400 square feet in area, for example, the average four-bedroom detached house split over two levels of 1200 square feet.
It will also work in apartments, semi-detached and terraced houses.
Q
What happens if there is a power cut?
A
Your alarm will continue to operate as normal for 24 hours on battery backup. If the Wi-Fi goes down, the alarm will communicate with your app via GSM.
Q
Can I arm it with my smartphone?
A
Yes! If you realise you’ve forgotten to arm your alarm but have already left your home – just open up the app and arm it quickly and easily.
Q
Will a cat flap or letterbox trigger the alarm?
A
NoEntry by Sonis listens for the opening of a door or window.
A cat flap or letterbox will not trigger the alarm.
Q
Can I get an additional fob?
A
Yes, our shop will soon allow you to buy additional fobs. You can connect up to four to the same alarm unit.
Q
Can I attach other devices?
A
Very soon, you’ll be able to attach cameras, smoke detectors, bell boxes and other security products for whole-home security and safety.
Q
Will it work in the conservatory or garage?
A
Yes, place the alarm centrally (for example, in the hall) for coverage of all doors, windows, integral garages and conservatories.
Q
Is this alarm suited for rented accommodation?
A
Absolutely! With no need for fixtures to walls etc. NoEntry by Sonis is the perfect solution for those looking for a portable home security system.
Q
Is the app free?
A
Yes, the app is completely free to sign-up for and use.
Q
What payment methods do you accept?
A
Currently, we only accept debit/credit card payments. However, we are working to expand this in the future.
Q
Where do I place the alarm?
A
We recommend placing the alarm centrally in the home. Typically this means in the hall.
Q
How will I be notified of a break-in?
A
In the event of an attempted break-in, the unit has an internal sounder and will send a notification through the smartphone app – activating before an intruder can gain entry!
Q
Are there any service maintenance requirements
A
There are no service maintenance contracts required when you purchase NoEntry by Sonis.
