Frequently Asked Questions

What type of house is suitable for NoEntry?

NoEntry will protect properties approx. 2,400 square feet in area, for example, the average four-bedroom detached house split over two levels of 1200 square feet.

It will also work in apartments, semi-detached and terraced houses.

What happens if there is a power cut?

Your alarm will continue to operate as normal for 24 hours on battery backup. If the Wi-Fi goes down, the alarm will communicate with your app via GSM.

Can I arm it with my smartphone?

Yes! If you realise you’ve forgotten to arm your alarm but have already left your home –  just open up the app and arm it quickly and easily.

Will a cat flap or letterbox trigger the alarm?

NoEntry by Sonis listens for the opening of a door or window.

A cat flap or letterbox will not trigger the alarm.

Can I get a new fob?

Yes, our shop will soon allow you to buy additional fobs. You can connect up to four to the same alarm unit.

Can I attach other devices?

Very soon, you’ll be able to attach cameras, smoke detectors and other security products for whole-house security and safety.

Will it work in the conservatory?

Yes, place the alarm centrally (for example, in the hall) for whole-home protection, including your conservatory. 

Does it cover my garage?

NoEntry by Sonis will cover integral garages – just place it centrally in your home. 

Is this alarm suited for rented accommodations?

Absolutely! With no need for fixtures to walls etc. NoEntry by Sonis is the perfect solution for those looking for a portable home security system. 

Is the app free?

Yes, the app is completely free to download and use.

What payment methods do you accept?

Currently, we only accept debit/credit card payments. However, we are working to expand this in the future.

Where do I place the alarm?

We recommend placing the alarm centrally in the home. Typically this means in the hall/ foyer. 

How will I be notified of a break-in?

In the event of an attempted break-in, the unit has an internal sounder and will send a notification through the smartphone app.

Are there any service maintenance requirements

There are no service maintenance contracts required when you purchase NoEntry by Sonis.

Still need help?

If you don’t see the answer to your question here, click below to email our customer service team who will be able to help.

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