Frequently Asked Questions

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Q

What type of house is suitable for NoEntry?

A

NoEntry will protect properties approx. 2,400 square feet in area, for example, the average four-bedroom detached house split over two levels of 1200 square feet.

It will also work in apartments, semi-detached and terraced houses.

Q

What happens if there is a power cut?

A

Your alarm will continue to operate as normal for 24 hours on battery backup. If the Wi-Fi goes down, the alarm will communicate with your app via GSM.

Q

Can I arm it with my smartphone?

A

Yes! If you realise you’ve forgotten to arm your alarm but have already left your home – just open up the app and arm it quickly and easily.

Q

Will a cat flap or letterbox trigger the alarm?

A

NoEntry by Sonis listens for the opening of a door or window.

A cat flap or letterbox will not trigger the alarm.

Q

Can I get a new fob?

A

Yes, our shop will soon allow you to buy additional fobs. You can connect up to four to the same alarm unit.

Q

Can I attach other devices?

A

Very soon, you’ll be able to attach cameras, smoke detectors, bell boxes and other security products for whole-house security and safety.

Q

Will it work in the conservatory or garage?

A

Yes, place the alarm centrally (for example, in the hall) for coverage of all doors, windows, integral garages and conservatories. 

Q

Is this alarm suited for rented accommodation?

A

Absolutely! With no need for fixtures to walls etc. NoEntry by Sonis is the perfect solution for those looking for a portable home security system.

Q

Is the app free?

A

Yes, the app is completely free to sign-up for and use.

Q

What payment methods do you accept?

A

Currently, we only accept debit/credit card payments. However, we are working to expand this in the future.

Q

Where do I place the alarm?

A

We recommend placing the alarm centrally in the home. Typically this means in the hall.

Q

How will I be notified of a break-in?

A

In the event of an attempted break-in, the unit has an internal sounder and will send a notification through the smartphone app – activating before an intruder can gain entry!

Q

Are there any service maintenance requirements

A

There are no service maintenance contracts required when you purchase NoEntry by Sonis.